Mean Streets of Gadgetzan Release Issue
by JR Cook - 7 years ago show comments
The Mean Streets of Gadgetzan expansion was released to the Americas server earlier today and within a few hours it was discovered that tri-class cards, a new type of card added to the game in this expansion, were dropping at a much higher rate than anticipated or intended. Once the issue was discovered Blizzard released a hotfix at 2:30pm PST which resolved the issue and brought the drop rate of those cards down to the intended rate.
In an effort to compensate players who had already opened packs prior to the release of the hotfix Community Manager Zeriyah announced that Blizzard will be providing additional Mean Streets card packs to players who opened any packs before the release of the hotfix. The rate of compensation will be 33% which means that for every three packs a player opened prior to 2:30pm PST they will receive one additional pack.
The release will already be in place when the expansion is released in other regions so they should not be impacted by this issue.
There has not been an announcement stating when the compensation will be provided.
Check out the full announcement (including clarification on how packs will be awarded) below or follow the link to view it in the official Hearthstone Community Forums.
Greetings,
After the launch of Mean Streets of Gadgetzan on the Americas server, we discovered a bug with Mean Streets of Gadgetzan card packs that unintentionally made the drop rate of tri-class cards higher than intended. We apologize for any inconvenience this has caused.
A hotfix was rolled out to all players on the Americas server at 2:30PM PST, which corrects this issue. Players on the Americas server will now see tri-class cards appear at a drop rate that is consistent with other cards of their rarity.
Any player on the Americas server who opened Mean Streets of Gadgetzan packs before 2:30PM PST will receive additional Mean Streets of Gadgetzan packs as compensation. The affected players will receive 33% of the total amount of Gadgetzan packs opened before 2:30PM PST, rounded up, to a minimum of one, regardless if the player acquired packs through gold, Quests, or real money. Since cards are generated upon pack opening and not pack purchase, packs purchased before the hotfix but opened after the hotfix will not experience this bug and will not be a part of the compensation roll out.
For example, if a player opened their 50 pack pre-purchase bundle before 2:30PM PST, they will receive 17 additional packs. (33% of 50)
If a player opened one pack of Mean Streets of Gadgetzan cards and completed a Quest that awards two packs before 2:30PM PST, they will receive one additional pack. (33% of 3)
If a player opened 47 packs before 2:30PM PST, and 23 packs after 2:30PM PST, they will receive 16 additional packs. (33% of 47 affected packs)
This fix will also be added to the release of Mean Streets of Gadgetzan before packs are available to open in all other regions, so players will not be affected by this bug when Mean Streets of Gadgetzan goes live in their region.
We are currently working on when the compensation will be applied to affected players. We will provide additional updates as they become available.
Thank you for your patience and understanding as we worked to resolve this issue as quickly as possible.
