by JR Cook - 10 years ago     show comments

Unfortunately, it would seem as if the hotfix that went out previously to alleviate some of the issues plaguing players trying to purchase the next wing of Curse of Naxxramas did not solve enough problems. Several of you chimed in that you were stuck in the “Waiting for Authorization” part of the purchase and that seems to still be a situation they are working on. Glaxigrav has been the architect behind the updates in the forums and appears once again for the latest status:

Our development team continues to work on the known issues for Hearthstone. These are the latest updates:

• Players who have completed double purchases – We are currently investigating incidents where players were erroneously charged more than once to unlock the new Plague Wing, or were unable to purchase the wing using gold. While this issue no longer seems to be occurring for new purchasers, if your account was previously charged more than once for any purchases, we currently investigating and working to provide reimbursements as appropriate.
• Waiting for Authorization – We are actively working on a resolution for this issue. We don’t currently have an ETA available, but we’ll provide further updates as soon as they are available.
• Purchases complete but wing not unlocked – We are identifying all of the affected accounts and will be working to unlock the Plague Wing for those affected as soon as possible. No ETA is currently available regarding when this process will be complete.

Thank you for your continued patience! Our teams have been working around the clock to address these issues, and we will continue to provide updates as soon as they are available.

(Source)