by JR Cook - 10 years ago     show comments

Editors note: This is affecting North America region as well

Approximately an hour ago, an official post appeared on the European Forums to address the current issue where the Curse of Naxxramas: the Plague Quarter is not immediately unlocking after a real money or gold purchase. Blizzard would like to collect the following information in order to help them trouble shoot the issue.

We are investigating cases where players are attempting to purchase the Curse of Naxxramas: Plague Quarter wing. Our technicians are on the case! To help aid their investigation, we’d like to collect some additional information:

Cash or Gold purchase:

Error received (if any):

To help keep data collection clean for our development team’s research, off-topic posts may be deleted. Thank you!

Just moments ago, the post was updated with the following request for information:

For everyone who had a failed transaction (gold or cash purchase), please check your Order History in Account Management and let me know what you see. 

• For failed purchases made by gold, the gold will be released back to you within 10 minutes or so.
• For failed purchases made by cash on PC, the money will be released from your bank within 72 hours (per your financial institution’s policies)
• For failed purchases made by iTunes on iPad, the money will be reimbursed according to apple’s policies.
• For all cases where more than one purchase was successful (gold, cash, or iTunes), our development team continues to review and work towards a resolution for these.

We are able to see which accounts have multiple purchases that were successfully completed with the Plague Wing unlocked, so even if you haven’t posted in this thread the resolution will be rolled out to you as well as soon as it’s ready!

Fingers crossed the issue is resolved prior to the launch of The Plague Quarter on the America’s server in a few hours.